Anger over Electricity North West’s refusal to pay compensation to flood hit customers

Unhappy: Lancaster MP Cat Smith has called for a meeting with Electricity North West
Unhappy: Lancaster MP Cat Smith has called for a meeting with Electricity North West
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Homeowners and politicians have criticised Electricity North West, which has refused to pay compensation for recent power cuts.

Around 55,000 customers in Lancashire, mainly in Lancaster and Morecambe, lost power when an electricity substation flooded during Storm Desmond.

But Electricity North West described the storm as “exceptional circumstances” and said they had not fallen below required standards.

These state that compensation will only be paid to people who lost power for 48 hours straight.

The company said none of the claimants fell into this category.

MP for Lancaster, Cat Smith, said: “For a private company that made a £301m operating profit last year, that has a monopoly, it’s a bad PR exercise.

“They are playing within the rules but I think they should make a goodwill gesture for the inconvenience.

A spokesman for Electricity North West said the company would be writing to each customer who has made a claim so that they can letter as evidence to claim for any losses through their insurance company.