Anger over double DVLA mix-up

Kirkham resident Elizabeth Shield has twice received a driving licence belonging to someone else sent from the DVLA
Kirkham resident Elizabeth Shield has twice received a driving licence belonging to someone else sent from the DVLA
Share this article
0
Have your say

A nurse has hit out at the DVLA for sending her someone else’s driving licence documents twice.

Elizabeth Shield, of Poplar Avenue, Kirkham, said her bleary-eyed husband mistakenly opened an envelope containing the plastic card driving licence and paper counterpart featuring their address but another woman’s name and photograph.

Mrs Shield informed the DVLA and sent the documents back, only for them to reappear at her house days later.

She said: “I couldn’t believe the DVLA could be so careless with important documents.

“My first thought was how to trace this lady because she might have been waiting on the licence for work, or for identity purposes.

“I’m not in the habit of opening other people’s post, it was a genuine accident the first time and then the second time the envelope wasn’t sealed properly.

“I’m very honest, but this could have easily fallen into the wrong hands.

“The picture on the card is very ambigious, so it could have easily been used for identity fraud. As a registered staff nurse, I’m well aware of how important this kind of issue is.”

Mrs Shield tried searching for the woman’s name online, but couldn’t find her correct address. Then, out of the blue, the woman the driving licence belonged to knocked on Mrs Shield’s front door.

Mrs Shield said: “She happens to live over the road and she and her husband has been knocking on everyone’s door in the area, wondering if it had gone to one of us.

“Her husband was horrified when he found out what had happened.”

A spokesman for the DVLA said: “We have been made aware of this issue and are looking into the matter.

“We are very sorry for any inconvenience this has caused.”