A rail passenger has hit out after a ticket inspector allegedly asked her if she had ever had an IQ test.
Francesca Smith, from Farington, Leyland, was travelling from Preston train station to Leyland when the outburst happened.
The call centre worker asked ticket inspectors on the bridge on the way to platform two in the station if they checked every single ticket when one of them made the remarks.
The 24-year-old said: “I was going home from work on August 14, getting the 08.49pm train to Leyland.
“Every day they don’t look at my ticket, I am quite happy to buy a ticket but when I asked if they checked every single ticket one of them asked me if I had ever had an IQ test.
“I said I didn’t think it was relevant to the conversation and I said I was upset that certain people would be paying and some wouldn’t be.
“He told me I needed to see a consultant about being upset.
“As I walked on I heard him bad mouthing me to his colleague, saying who does she think she is?”
Francesca, who works in a call centre in Fulwood, uses the train between six and seven times a week to travel to and from Preston.
The commuter says she has written a letter of complaint about the situation to rail bosses.
She said: “It is absolutely appalling, I work in customer services and I would never ever speak to anybody like that,” she said.
“I was so surprised by what he said. I think there is still a dint on the bridge above the platform from where my jaw hit the floor.
Francesca wants the inspectors to be trained better.
She said: “I want them to train people better. It was really frustrating.”
She said she was equally ‘frustrated’ that nobody had heard what the inspector had said to her.
Lee Wasnidge, Area Director for Northern Rail comments: “This is not the type of behaviour we either expect or tolerate from employees or representatives of Northern and we will be investigating this allegation.”
A spokesman for Virgin Trains, the company that runs the station, said the matter was one for Northern Rail to comment on.