The North West Ambulance Service has launched its #Team999 campaign to educate the public about misconceptions they may have about what happens when they ring 999.
A survey revealed that 47 per cent of people in the North West think an ambulance will reach an elderly person in less than 10 minutes if they fall.
However, ambulances are not always dispatched and if they are, they can take up to four hours to arrive when it’s not a serious or life-threatening situation.
There are 2,700 ambulance clinicians working in the North West, including Ruth Thomas – emergency medical technician and Pete Sutcliffe - paramedic - who this month are being profiled by the #Team999 campaign to raise public awareness of their role and skills within the ambulance service.
Pete said: “It is really important to let people know when they should be calling an ambulance, what could happen when they do, and what other help is available.”
Ruth said: “There is no doubt that in a medical emergency, it is essential to call 999 and get a trained member of the ambulance service on the scene as soon as possible.
“However, if it is less urgent, people should think about the other options such as taking alternative transport to hospital or going to their GP.”