A&E rated as ‘average’ by patients

Royal Preston Hospital
Royal Preston Hospital
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Accident and emergency departments in central Lancashire have been rated as ‘average’ by patients.

The results of a patients survey conducted by the health watchdog the Care Quality Commission found Lancashire Teaching Hospitals, which runs the Royal Preston Hospital and Chorley and South Ribble Hospital is ‘about the same’ in all areas.

The average/about the same rating means the trust is performing about the same as most other trusts that took part in the survey.

The Trust scored well in most areas of the A&E survey, overall it scored eight or above out of 10 in six of the eight categories which include: arrival at A&E; care and treatment; hospital environment and facilities; and the overall experience.

In the categories waiting times and leaving A&E the trust scored 6/10 and 6.5/10 respectively.

In the sub categories the trust scored well with 9/10 in areas including respect and dignity and avoiding confusion.

Its lowest score was 3.2/10 in the category of patients being told how long they would have to wait.

The survey was carried out earlier this year, when a questionnaire was sent to 850 people who had attended an accident and emergency department (A&E) during January, February or March 2014.

Responses were received from 278 patients.

Steve O’Brien, associate director of Nursing at Lancashire Teaching Hospitals NHS Foundation Trust, said: “We are pleased that we have managed to meet or exceed our standard in all areas of Emergency Department performance.

“Departments are always extremely busy and our staff often work under a huge amount of pressure so we are even more delighted to hear that the majority of our patients are happy with their care.

“Our priority is to always provide excellent care with compassion, therefore we are very pleased to see that patients recognised that, despite the pressures in the department, patients felt that they had time to talk about their health problems.

“We achieved better than most other trusts in the ‘overall experience’ category for treating patients with respect and dignity and also better in the ‘leaving A&E’ category for assessing our patients living and support arrangements and in giving patients time”

Professor Sir Mike Richards, Chief Inspector of Hospitals, added: “The findings are set out in the report according to the same key questions as we use for our inspections. This will assist us in making judgments about the quality of individual A&E services.”