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Tuesday, 9th February 2010

Huge bill for overstaying pizza welcome

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Published Date: 18 September 2008
A family was left with a bad taste in their mouths after a parking company fined them £150 for taking 11 minutes too long at a pizza restaurant.
Matt Turner had taken his five-year-old daughter Rebecca to the Pizza Hut on Great Portwood Street, Stockport, for a birthday treat.

They parked in the Pizza Hut car park and spent just over two hours in the restaurant.

But when they left, Ma
tt was amazed to find he and his girlfriend's sister had been fined £75 each - because they hadn't eaten their food within a two-hour time limit. Matt, a deputy head teacher, said: "It's a £200 pizza bill, in effect - it's staggering.

"Pizza Hut were extremely slow at serving their food, so we waited for ages.

"They took a while to bring the food out and by the time we waited for the bill, we had been there for just over two hours - two hours and 11 minutes to be precise.

"We were only in that long because they were slow. So if you take longer than two hours to eat a pizza, it costs you £75."

Car park owners Creative Car Parks say the rule exists to prevent unauthorised parking by non-customers, and that there are clear signs warning drivers of the limit.

But despite being a genuine customer, Matt still had his appeal rejected.

Matt, from Hyde, said: "I thought it was totally unjust.

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"I was absolutely gobsmacked and I feel very hard done by. It has put a real dampener on things and was a sour note on my daughter's fifth birthday.

"I think Pizza Hut as a whole needs to look at this situation. It's going to put one or two people off going there."

A spokesman for Pizza Hut said the two-hour restriction had been made without its knowledge.

She said: "We understand our customers' concerns about the time restrictions at the car park outside our Great Portwood Street restaurant. These restrictions were introduced by the car park owners and without any consultation.

"We would not want our customers to feel hurried while eating their meal.

"Our property management agents have raised the issue with the landlord and have requested the time limit be extended. We hope the matter will be resolved shortly."

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  • Last Updated: 18 September 2008 12:46 PM
  • Source: n/a
  • Location: Preston
 
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preston's best,

20/09/2008 12:11:00
well id suggest till the pizza hut refunds the people out of courtesy and slow meal, and works with car owners to offer a 3 hour limit instead people should just stop going there. they do a 12 till 3 buffet so how does 2 hours limit work. a way of getting customers in and out it looks like!
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SallyP,

20/09/2008 16:32:38
LEP - is there something wrong with you? Do you not get it? You are told over and over again about these private parking companies and yet you continue to write untruthful stories about people being fined.

They are NOT fines. They are entirely unenforceable invoices.

And YOU owe it to your readers to get it right. What you are writing is misleading, and could fool your readers into thinking that these invoices have some kind of legal standing when they do not.

As for this man's "appeal" being rejected - that's a joke. There IS no appeals procedure. Because he has not been fined.

LEP, please, please, please do some research and run a story about the truth behind these parking scams.

Otherwise, you may find that the PCC are looking into your stories, just like they did when the Lancashire Telegraph continued to publish untrue tales about alleged parking fines (which were not fines at all).

You will find everything you need to know on www.pepipoo.com.
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